Common Gift Card Questions

Gift Card Code Redeemed by Everything is Still Locked

When you are setting up your membership account and stop without entering a credit card information, the gift card code will be redeemed and applied to your account but you will not be subscribed yet because you did not finish setting up your account. You need to initially add a credit card to your account in case you subscribe to a plan that is more than the gift card balance. After you finish setting up your account and select to the plan you wish to subscribe to, then you can remove the credit card from your account.

Gift Card Balance is Still Showing on my Account

If you are a new member, you will begin with a 7-day free trial. When the free trial ends and the subscription plan you picked renews, then your gift card balance will be applied to the renewal fee.

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