Troubleshooting
Slow Loading Time
Here is some helpful information from our membership platform developer, Uscreen, about slow loading times.. Sometimes, a page or video may seem to take longer than normal to load. Here are some tips…
Trouble Logging In
If you have trouble logging into the website (fwfg.com) or the app , try these suggestions below. For the FWFG website: See if the internet browser needs to be updated and try to log in using another…
Using TV browsers
Here is some helpful information from our membership platform developer, Uscreen, about using smart tv browsers to try to access the membership site.. It is possible to use a TV browser to watch vide…
Playback Issues
Having trouble with videos skipping, freezing, or not loading?. Don't worry, we're here to help! This issue can be caused by various things like browser updates, system updates on your computer, brow…
Video Buffering or Choppy Playback
Adjust the video quality to a lower quality. This is helpful for weak internet situations too. 1. On the player, locate the gear icon and click on Quality. 2. Set the quality to Auto or select a spec…
Why do I have to sign in to the website every time?
Make sure your browser is set to accept cookies from our website. Remember, cookie blockers might cause you to be logged out each time. Ask your browser to remember your login details. This way, when…
