Troubleshooting

Playback Issues

If you are experiencing your video skipping, freezing, or not loading, please read this article then send us the requested information. Playback issues can be affected by browser updates/system updat…

FWFG Support
Updated 2 days ago by FWFG Support

Slow Loading Time

Here is some helpful information from our membership platform developer, Uscreen, about slow loading times.. Sometimes, a page or video may seem to take longer than normal to load. Here are some tips…

FWFG Support
Updated 2 days ago by FWFG Support

Trouble Logging In

If you have trouble logging into the website at www.fwfg.com or the app, try these suggestions below. For the FWFG website: See if the internet browser needs to be updated and try to log in using ano…

FWFG Support
Updated 2 days ago by FWFG Support

Using TV browsers

Here is some helpful information from our membership platform developer, Uscreen, about using smart tv browsers to try to access the membership site.. It is possible to use a TV browser to watch vide…

FWFG Support
Updated 2 days ago by FWFG Support

Video Buffering or Choppy Playback

Adjust the video quality to a lower quality. This is helpful for weak internet situations too. 1. On the player, locate the gear icon and click on Quality. 2. Set the quality to Auto or select a spec…

FWFG Support
Updated 2 days ago by FWFG Support

Why do I have to sign in to the website every time?

Tell your browser to keep the cookies from the website. Try checking your cookie permissions for the membership website. Also, cookie blockers can cause this log out each time too. Tell the browser t…

FWFG Support
Updated 2 days ago by FWFG Support

Contact