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Troubleshooting

Video Buffering or Choppy Playback

Adjust the video quality to a lower quality. This is helpful for weak internet situations too. 1. On the player, locate the gear icon and click on Quality. 2. Set the quality to Auto or select a spec…

Updated 1 year ago

Playback Issues

If you are experiencing your video skipping, freezing, or not loading, please read this article then send us the requested information. Playback issues can be affected by browser updates/system updat…

Updated 1 year ago

Slow Loading Time

Here is some helpful information from our membership platform developer, Uscreen. Sometimes, a page or video may seem to take longer than normal to load. Here are some tips to help troubleshoot what…

Updated 1 year ago

Trouble Logging into the App

If you were able to log into the new website at www.fwfg.com and play a video, but cannot log into the app, try this. Be sure that you have the newest Find What Feels Good app (the one with Benji on…

Updated 1 year ago

Why do I have to sign in to the website every time?

Tell your browser to keep the cookies from the website. Try checking your cookie permissions for the membership website. Also, cookie blockers can cause this log out each time too. Tell the browser t…

Updated 1 year ago

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